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Pay as you go

A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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New Phone no signal

I have recently purchased a new phone Xiaomi A2 which was supposedly unlocked, I have also purchased a Vodafone Pay as you go Big Value Bundle Sim, When I've put the sim into the phone it just shows as no signal. The phone recognises that the sim is ...

Resolved! Does BVB include international texts?

I got a BVB, however, I am still being charged 6p out of my balance for every text to a French number. I am in the UK. Is this supposed to happen or should texts to the EU numbers come out of my text allowance?

Failed port, useless customer service

I requested a port over to Vodafone from another provider this Thursday. Friday morning I've received a text saying that the port was completed.  I can't receive any texts or calls apart from Vodafone. I cannot access many of my accounts because I ca...

Resolved! Help - Getting Charges for data Usage

This has just started, perhaps I've changed a setting?I've got a Samsung S4 MiniHow do I turn off "Data Usage"? "Mobile Data" is turned ON, is this the problem?Note:- I have "Wi-Fi" turned onBlue Tooth turned off

johnoooo by • 4: Newbie
  • 2970 Views
  • 7 replies
  • 0 thanks

Double chargee

Hello. I was double charged when trying to order 10£ big value bundle. I was wondering what steps should I take now. Will one of them cancel out and refund the money or should I try to get in contact with somebody. The payment is still pending. I hav...

Luk223v by • 2: Seeker
  • 2891 Views
  • 4 replies
  • 0 thanks

Change to SIM only

I am on Pay as you go 1 and want to change to a yearly SIM only plan. You won't allow me to do this online because I am Pay as you go. Ridiculous! I shall get a SIM plan for my other phone from EE.

RQueen7 by • 3: Seeker
  • 2220 Views
  • 2 replies
  • 0 thanks

Vodafone UK or Vodafone prepaid

After software update, i selected the wrong connection type. I chose Vodafone UK instead of Vodafone prepaid and now i can not access my  data. How do I change this back? Thank you.

Manns by • 2: Seeker
  • 3410 Views
  • 2 replies
  • 0 thanks

Got charged 3 times for £10 package, still no data.

I paid for my £10 package with my card but there was no confirmation that my package was activated and data wasn't working so I assumed that the payment failed.  I tried again and this time I got a confirmation that my package was activated. Waited 3...

Resolved! My Account

My. Mother just got out of hospice care and got a NASTY customer service agent claiming she had been cut off because she hadn’t used her topup card in over a year!   No great surprise about the card usage - she’s 80+ and tops up in store by cash with...