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07-03-2020 08:54 PM
Android PAYG phone; requested some veryme rewards; STILL not got the email to get to spend the reward; just how long does it take to ge the email as have been waiting over a week now despitre the text telling me to expect the email witih 48 hours; and if necessary just who do i need to phone to sort this out??
08-03-2020 05:31 AM - edited 08-03-2020 05:37 AM
Hi @commute
May I ask if you have checked in any Spam email inboxes too ?
Is there anything showing in your myvodafone ?
Did you fulfill the criteria of " Pay as you go mobile customers must have topped up at least £10 within the last 6 weeks. "
The Vodafone Customer services departments on 191 or Live Chat can access your account and check.
Also the Vodafone Social Media Teams via Contact-us-for-account-specific-queries have account access to help too.
I wish you all the best with this situation.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
08-03-2020 10:27 AM
Many thanks for the courtesy of a reply; I have already spent several hours with on line chat about this problem and kind of hoped that someone might know maybe a direct line contact to vodafone rewards; I have texts that tell me to expect the emails within two days but nowt received; I may have to see how helpful ( or not!!)a vodafone store might be with this
That said, what do you mean by 'showing in 'my vodafone'??
08-03-2020 10:39 AM
You're very welcome @commute
Please do try the Vodafone Social Media Teams or an agent via 191.
May I ask what Live Chat advised ?
I don't.think the Vodafone Highstreet Stores will be able to assist with this. They are primarily in place to sell contracts , phones and accessories. However no harm in you asking.
I have never claimed the veryme rewards but everything in Vodafones support pages points to using myvodafone so I was wondering if there was anything in there.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
08-03-2020 09:33 PM
They suggested I contact and got an email back from
Had an email back from
vodafone
surprise
@tlcrewards.com
Thank you for your email. Sorry that you’ve been experiencing issues with VeryMe Rewards. To best support you with your query, access VeryMe Rewards by tapping the icon in the My Vodafone app and go to the ‘Help’ section in the bottom right-hand corner. There you will find multiple categories which will best describe your issue and can start a web chat with our dedicated team who will be on hand to support you further.
If you have any other Vodafone queries, please get in touch with the Vodafone customer service team by dialling 191 from a Vodafone mobile or landline. For alternate contact methods, please visit vodafone ( soory but an addy the board will not let my post )!!
BUT they also gave me the numer 03441245647 ( whoever that is!!) as to on line chat and 191.just go round in circles with them
I hae just now tried to order another reward with a different email incase IT is the problem!!
09-03-2020 10:41 AM
Just to update; I used a completely different email addy and finally got a reply so now waiting for a refund of my points to try again; that appanrelty takes 3 days !!