Account in arrears, despite being paid.

[crisalma20]

Hi. I did finish my contract with Vodafone and moved to O2 in December 2023.

I didn’t receive a last bill and now my account has been put in arrears. I paid the last bill on the 21st February after a debt collection company sent me 5 letters saying I was in arrears. 

Now my credit score has decreased by 100 points and I am waiting for a mortgage offer. 

I repeat, I paid the bill on the 21st February and my credit report shows that the arrears were created on the 28th February.

[BandOfBrothers]

Unfortunately there is no account access via the forum so this can't be looked into via your post here @crisalma20 

Alternatively contact the Vodafone Social Media Teams and they'll ask their Credit File Team to take a look at this for you. 

I appreciate how damaging a default on a person's Credit File can be. 

Contact-us-for-account-specific-queries.