Sometimes clearing the browsers cache and cookies and or trying another browser or device can help @Nickyrushton
Other than that you may need to speak with customer services for assistance.
191 , Live Chat or the Vodafone Social Media Teams via Facebook Messenger or Twitter DM > Contact-us-for-account-specific-queries.
This is a similar previous thread > Pay-monthly/We-re-having-trouble-verifying-your-details-We-may-need/
If I can be of any further help then please don't hesitate. Take care. 😎
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
