Address

[bernard12345]

I owe Vodafone money as wasn’t working for long time due to surgery so a few months of bills stacked up , I am ready to start paying it again although Vodafone are sending letters to my sickly elderly fathers address who is recovering from a heart attack, he has been hospitalised again due to the stress of these letters, I have asked and Been told 4 times that the address wasn’t on the account but the letters are still being sent to the address, my father could die due to the stress this is causing him but Vodafone don’t care about this, I have paid 1000’s to this company over the years to be treated like this,  I am not going to pay anything until this is rectified as I could lose my father through this 

[Robyn]

Hi @bernard12345,

I'm sorry to hear about this situation and we need to make it right as quick as possible. Please come speak to the Social Media team so that we can check to make sure your contact and billing address have been updated, as well as getting this resoled for you.

It's also important to report this to us and we can flag any Vulnerabilities to your account, in order to do so please follow this link.