Hello @Fleurmurray123
Usually a person can check in their MyVodafone as to what status their account is at in regards to upgrades.
Have a word with customer service via Live Chat or the Vodafone Social Media Team's via Contact-us-for-account-specific-queries as they have access to accounts.
Or ring Vodafone on 0333 304 0191.
I wish you all the best.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
