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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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New device plan contract problems

Tried to take out an EVO plan online as an upgrade but failed the credit check. Appealed the decision and Vodafone admitted there was an error and it was approved and to resubmit. I did, it failed.  Calling just results in them wanting to place a new...

chistery by • 16: Advanced member
  • 1140 Views
  • 3 replies
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Swap esim

Hello,  I'm so stupid. some time ago I removed the network plan from iwatch (I didn't know it was so hard to add it again), today I tried (thoughtlessly) to make a swap sim but I already have an esim for this number. the effect does not work on the n...

klaudia by • 2: Seeker
  • 834 Views
  • 2 replies
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Resolved! Switching from Leara - POC rejected

Hi,I am trying to switch from Lebara to Vodafone pay monthly SIM deal. I have my PAC from Lebara. When I checkout on the Vodafone site and select "switching from another provider button", it asks for the PAC and my current number which I input. But w...

Is it risky buying someone else's contract phone?

I am looking to buy someone's Iphone 13 Pro from them. They have sent me proof of purchase and IMEI number in the form of their Vodafone contract paperwork. However, I am worried if I buy this phone and they stop paying their contract for example, it...

kurtt74 by • 2: Seeker
  • 1364 Views
  • 1 replies
  • 0 thanks

Merging of a new and existing account

Hi - could someone please clarify if I can merge two seperate vodafone accounts. Account #1 - this is a broadband account, previously both broadband and pay monthly until I went PAYG a few months ago. Account has been active for quite some years. Acc...

I need a new sim card and can't get through on chat

I have lost my phone and need a new sim card. I can't get to a store and need to order one. I cannot get through to a human on chat and have gone round in circles for hours. There is no one to call and I am lost as I don't have a phone. I need a new ...

Early termination fees

I'm struggling to find answer to how these new 2 paent plans work. Device and service. If you pay off device early I.e. decide to pay up in full on month 6 of 36 month device plan, what does that mean for the remaining 18 months of say 24 month servi...

Andypk75 by • 2: Seeker
  • 1332 Views
  • 1 replies
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Early upgrade

I was looking at completing an early upgrade online today but am told that there could be a lengthy delay in delivery of the new phone.  will the early upgrade cost be reduced and recalculated when the goods have been delivered or am I expected to pa...

Trade in - When do you send your device

I'm new on here. I'm considering switching to the new iPhone from Android. I've been given a guaranteed trade-in value code which is valid for 7 days. I want to use it towards the purchase of a monthly plan iPhone. My question is, when do I need to s...

john2k by • 2: Seeker
  • 2883 Views
  • 2 replies
  • 0 thanks

Data Speed Caps on third party contracts

Am looking at a new contract and phone, through either Mobiles.co or Carphone Warehouse. The details on both sites are 'sketchy' as to the actual plan you're on once signed up - i.e. is it 'basics' or 'red' or any of the other myriad of plans and fro...

jrw808 by • 2: Seeker
  • 1773 Views
  • 2 replies
  • 0 thanks
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