New device plan contract problems

[chistery]

Tried to take out an EVO plan online as an upgrade but failed the credit check. Appealed the decision and Vodafone admitted there was an error and it was approved and to resubmit. I did, it failed. 

Calling just results in them wanting to place a new order, unable to confirm if I'll get more hard credit checks and unable to add my VEA discount which is the only thing that makes it worthwhile doing anyway. 

No one on the phone seems to be able to look at web orders and just want the commission from a new order it seems saying they can't add my VEA discount. 

The credit team emailed again to say I've been accepted and I just need to get the order in, but how do I do this with the discount if it fails the credit check online and the phone staff can't add it 

Every time I try it uses up a VEA code too, which is getting annoying. 

Any ideas?

[BandOfBrothers]

As your aware VEA has it's very on set of criteria when adding it to the order so this makes it a little more tricky than just a normal upgrade @chistery 

Have you cleared all your cookies and history etc nd or tried another device to raise the sale on ?

Perserverence is probably going to be the key here.

[chistery]

Thanks for the reply. I have tried different machines and selected different amounts for the phone. They all generate a web order and use the VEA code then it fails. No one seems able to look at web orders and assist though. 

Running out of VEA codes. Will try once more next week but not sure why it would be different. 

[Beth]

Hi @chistery! I'm sorry you're having issues adding the VEA code to your order with us. If you contact our Social Media team here and advise them of the code as well as the errors you're receiving; we'll be able to raise a request to the team to add the code manually once your order has completed through the website 🙂