Customer complaint

[Janglesmcm]

I have tried numerous times to speak to someone to raise a complaint and it is impossible just constantly fobbed off, vodafone wrongly set up my DD then I called to pay me device payment that was missed and then the person put it to the airtime plan then that was supposed to be refunded by a complaint specialist and surprise surprise they haven't done that either. Shocking service all round. 

[BandOfBrothers]

The Vodafone Social Media Team's are a part of the Customer Escalation Team so also deal with complaints. You can contact them via Facebook Messenger or Twitter DM via Contact-us-for-account-specific-queries 

A complaint can also be raised via Complaints/Code-of-Practice. 

Unfortunately there is no account access via this forum..

I wish you all the best with this. 

[Janglesmcm · Accepted solution]

Right can anyone tell me how to contact specific people that claim to be from the Vodafone directors office regarding an existing complaint, I don't want to call a non uk call centre, I don't want to go on chat. I have an existing complaint where I have made my device plan payment on the 9th like I was told to do, the payment shows on the app, on my account but I I being hounded by Vodafone via text and email saying it is overdue, when I call the customer service the prompt says I am overdue by £15. I spoke to someone called Ralph who was supposed to call me back 2 days ago still nothing and now this morning received an email saying it is going to debt collectors. Either they get it sorted or give me a deadlock letter and I go to the ombudsman to deal with their incompetence.

[Evie]

Hey there @Janglesmcm - I understand how important it is to get this sorted and your bills cleared up. As this is an account specific query we'd be unable to discuss this over the forum. If you have an existing complaint open with our customer relations team I would advise calling them on 0333 3040 411 and quote your complaint reference number. If you haven't already and would prefer to, please get in touch with us on social media so that we can chase for an update on your complaint.