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I have been contacting Vodafone to try to resolve my issue with Amazon Prime not working as part of my entertainment package since Nov 2020. I have been in contact via telephone on 3 separate occasions and used TOBI on 3 separate occasions. No one seems to be able to resolve the problem, no one gets back to me and I end up chasing up even when I am reassured and told I will be called back by the tech team. On the last occasion (Jan 7th) I was told I would be contacted in 3-5 days... still waiting! I am not sure anyone even understands the problem despite me repeatedly sending screenshots and trying to explain.
I am getting nowhere. Please can someone respond to this post and help me get the service that I am currently being charged for but not able to access?
That's not good. Unfortunately, there's no account access via the forum, but the Social Media team will be able to help you. Drop them a note on Facebook or Twitter and they'll take your details and investigate.