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An Existing Debt of £39

2: Seeker

Hi - I have a existing debt of £39 on my credit score from 2019, I cannot remember my username, password, or even my old phone number - so please advise me how I clear this debt and my credit score? Many Thanks

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17: Community Champion

Hi @U-F-O 


I'm sorry but there is no account access to help you from.your post here.

Customer services via 0333 304191 or the Vodafone Social Media Team's via Twitter or Facebook can help but you'll need to be able to pass security protocols so they can access your account.

Maybe a friend , family member or work has your old number stored.

Check old emails from Vodafone that may have some account information on.

If the account debt was passed to a debt collection agency then contact them to pay.

If the default was warranted then Vodafone won't remove the default which lasts 6 years however.

The status of the default would change from Outstanding to Settled on your Credit File.

The Vodafone Social Media Team's have a dedicated Credit File Specialist Team who can investigate if you feel it wasn't warranted.


Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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