Are the staff totaly stupid

[CrippledGuy]

Got on to chat today becuase can't login, haven't got a mobile and they speak to fast on landline for me to understand the code so need it sent by e-mail. 7 times I told him I don't have a mobile, 7 times he said you need to update your mobile. Got so agry shut chatdown. May be forced to leave if I can't acess my account

[AnnS]

Hi @CrippledGuy 

For you own security, the security PIN has to be sent to the number registered to the online account.  When you have access to the account it is well worth setting up an alternative contact number to receive a code, this can be any other phone including a landline number.

It is unclear exactly the account you are wanting to log into, if you were able to give more information this would give the Social Team something to go on and provide some direct help and support here: Contact the Social Team 

[CrippledGuy]

The trouble is the code sent to the landline is spoken so fast I can't understand it. The stakk member I spoke to twice snet me codes by e-mail but they just took me to the phone number webpage.

if they can't sort it out I will be forced to leave

[AnnS]

@CrippledGuy 

Are you trying to access your broadband and home phone account?  The security code sent will be a automated voice texted message. I agree it can be extremely difficult to understand these messages.

You certainly need some help logging into your account, the Social Team will get to the thread.  If you use Facebook or Twitter the direct link is in my first reply.

[CrippledGuy]

don't use any social media sites but thans for trying

[hrym]

Most companies operate customer relations via social media these cdays, so it's worth setting up an account even if this is all you use it for.   You can set privacy tight so that it's not publicly visible if you wish.   Twitter is generally best for this.

[CrippledGuy]

Sorry but I will never use social media

[hrym]

In that case, you're stuck with 191 or LiveChat.

[dmckoy35]

Hello, go to www.resolver.co.uk and complain about vodafone through there. The complaint goes directly to the customer relations team instead of having to chat to the social media team or the bot (which are both useless, gave me the run around.) Its strange that organisations dont want you to complain in the good old fashioned method of a letter or email.

[Effie]

Hi @dmckoy35 I hope you're well. I appreciate that you are trying to help, however that link is not related to our Customer Relations department. Any complaints must first go through the complaints process and if we are unable to resolve the issue, then we will escalate it to the Customer Relations team. All of our Social Media teams are able to investigate, raise and deal with complaints so please contact them here.

Alternatively, complaints can be raised by choosing the relevant category on our Complaints page and filling out the online form which is then sent directly to the Complaints team who will contact you to discuss and resolve the issue.