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02-06-2017 09:14 PM
I'm completely baffled by how Vodafone are conducting their credit checks.
My parents have been customers for a couple of years, with both lines registered under my Mothers name. They both have an impeccable, unblemished credit rating. I dont just mean the meaningless Experian score, but actually going by their credit report, the ludicrous levels of unsecured credit they are offered by CC's (which they dont take), etc. If that isnt enough evidence, Vodafone themselves were prepared to offer my mother 2 x 16GB Red plans under her name.
However they went via a reputable third party instead as they had a better deal and Vodafone wouldnt even get close to matching it. Porting their numbers out to Paygo on another network to keep for the future.
So imagine our surpise when Vodafone declined my father and mothers credit check. The people they were preapred to offer significantly more expensive plans direct were suddenly not trusted because they went through a third party.
The cynic in me wonders if it's deliberate to disuade existing customers going via third parties.
Anyone have any clue what one can do in these circumstances as the process seems pretty opaque with Vodafone.
22-12-2018 03:39 AM
We've a dedicated team that will be able to provide you with further information on this policy @Aidans01
You can contact them via a link on our website here: https://vodafone.uk/2x24pfO
Blair
22-12-2018 12:40 PM
More waffle! I have used that link to access yet another link to submit a Subject Access Request. I’ll see where that gets us.
In the meantime I have accessed my Equifax Report and found thst someone searched my file on the day we were refused but used the incorrect spelling of my name Aiden instead of Aidan. On such small details can reputations be destroyed. Can you contact your credit assessment department and ask them to check that they know the correct spelling of my name?