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I am beyond frustrating and banging my head against a brick wall. I have contact Vodafone 10 times, my insurance company More Than 4 times and Apple 3 times.
My phone was stolen on June 2nd and I requested my network provider block the phone. I provided proof that the SIM was blocked to my insurance company but they require evidence that the IMEI number was also blacklisted. Despite repeated requests, Vodafone are refusing because I purchased the phone direct from Apple - they say its Apple that have to do this. But Apple insist they do not have these capabilities and my insurance company advice me that ONLY my network provider can do this And research on the internet suggests the same thing. Interestingly the insurance company said they get this problem all the time from network providers, with Vodafone being the worst! And that I will just have to keep asking them until someone does it for me.
If it was over a small amount of money I'd have given up - this just isn't worth the stress. But we are talking about £500!
Does anyone know how the hell I can make Vodafone blacklist my IMEI number? I have run out of options. I might go into an Apple shop (where they are always so helpful) and ask them to get on the phone to Vodafone with me and force them to undestand that only they have the capabilty to block the IMEI.....
Nothing will make me happier at this point than to leave Vodafone, but sadly I am locked down in a contract until October 
I hate them.
.png "Moderator (Retired)"){kind=icon}
@vic_pet I can't find an email from the email address registered to your Community account.
You'd have received a unique reference number to say we'd had your email, it would look like [#123344556].
If you haven't received this from us, we won't have received yours. If this is the case, please try to submit the form again and let us know how you get on. If you have received this number, please let us know what it is and we can then chase this up.
