CREDIT TEAM CONTACT

[Bdurand]

I had a contract with Vodafone over 3 years ago. I was told that to end my contract a fee of £190 was to be paid due the outstanding balance. This was reiterated several times before paying the balance to confirm process.   As much as I was aware this was terminated. I had no further acknowledgement. No letters or contact. I have since checked my credit report in which shows that a default has been placed due to an outstanding fee of £250? However I have never been notified of this and as far as I was concerned my account was closed once I paid the outstanding balance.  This has now effected my credit. I have contacted Vodafone to try and resolve this issue to be told they cannot find any account information linked to my name or the number in which I had an account with. I really could do with this resolving and removing from my account to level my credit score 

[Bdurand]

I had a contract with Vodafone over 3 years ago. I was told that to end my contract a fee of £190 was to be paid due the outstanding balance. This was reiterated several times before paying the balance to confirm process.   As much as I was aware this was terminated. I had no further acknowledgement. No letters or contact. I have since checked my credit report in which shows that a default has been placed due to an outstanding fee of £250? However I have never been notified of this and as far as I was concerned my account was closed once I paid the outstanding balance.  This has now effected my credit. I have contacted Vodafone to try and resolve this issue to be told they cannot find any account information linked to my name or the number in which I had an account with. I really could do with this resolving and removing from my account to level my credit score 

[Bdurand]

I had a contract with Vodafone over 3 years ago. I was told that to end my contract a fee of £190 was to be paid due the outstanding balance. This was reiterated several times before paying the balance to confirm process.   As much as I was aware this was terminated. I had no further acknowledgement. No letters or contact. I have since checked my credit report in which shows that a default has been placed due to an outstanding fee of £250? However I have never been notified of this and as far as I was concerned my account was closed once I paid the outstanding balance.  This has now effected my credit. I have contacted Vodafone to try and resolve this issue to be told they cannot find any account information linked to my name or the number in which I had an account with. I really could do with this resolving and removing from my account to level my credit score 

[Loz]

@Bdurand I'm sorry to hear you've got a default on your credit report, I certainly understand how unsatisfying and concerning this must be for you. It's a shame you've been unable to get this resolved or investigated by the team you spoke with. So one of our Credit Specialists are able to take a closer look into this to see what's happened, I've sent you a private message with details on how to get in touch with us.

[roisinsmyth]

I also have a default status on my credit file because of an account with Vodafone. I received an email in Feb 2018 with an outstanding balance but I rung Vodafone who confirmed the account had already closed and final payments been settled. So I'm now shocked to see a default status. Please can someone private message me to help me resolve this 

[Loz]

@roisinsmyth It's disappointing to hear your credit file has been affected by an outstanding balance that's been settled, I understand how concerning this must be. I've sent you a private message with details on how to get in touch with us, so one of our Credit Specialist's can take a closer look into this for you.

[chousley]

Hello. I have a default on my credit file relating to an account I had with Vodafone that I paid off in March 2015. This is worrying , please can someone private message me to help resolve this. I have previously spoken to Vodafone but the person could not be of any help.

[Andy]

Hi @chousley. I understand how worrying this can be. So that one of our credit specialists can look into this, can you contact us by Facebook or Twitter where we will be able to investigate this further.

[srb001]

reading other posts it appears to be a common theme. I have been declined a mortgage application due to an issue on my credit report. Shocked, i found out how to get my credit report and there were 4 missed payments marked by vodafone back in 2017. This was a mistake by vodafone about my contract end date (an upgrade which i didn't take) and I was informed this had been resolved at the time. I spent another morning trying to speak to someone at vodafone about this issue, eventually being informed again that i am completely correct and my credit report will be corrected in 3-5 days. Guess what?  still not resolved. This has potentiallly cost me thousands of pounds in missing out on a property, let alone the 3 days in i estimate from adding up durations of transcripts. This isn't adding in the phone calls and letters i've written. Letter to customer relations manager still unanswered after 2 weeks.  How can customer service be this bad? 

[Andy]

Hi @srb001, this is not the experience we want you to have, so that one of our team can chase this up for you and look into this further, can you get in touch through your own social media account including your Username and a link to this conversation. You can find out how to contact us here.