Can't activate Disney+ offer

[inbetweendays]

Hi there

I am trying to activate this offer so have gone onto the link and it asks me to enter my number so that a code can be sent but when I do so I get a message saying 

If you are a Vodafone Mobile customer you might have mistyped your number. Please check and try again. If you are not a Vodafone Mobile customer this service is not available for you.

I have entered it carefully a number of times correctly both with and without the zero but still get that message.

Any ideas as to how I can resolve it?

[Jason]

Hi @inbetweendays. We understand how concerning this must be. To firstly make sure that we're on the same page, are you referring to the Disney+ offer through VeryMe Rewards? If so, I've tested this and faced no issues when entering my mobile number, to receive the text message - this would indicate account-specific or user error. Can you please take a screenshot of the error that pops up when entering your mobile number? Jason 

[inbetweendays]

Hi @Jason  and thanks for the reply

I am trying to access it from a link in a text message from Vodafone and have also tried from the link at the bottom of this page https://www.vodafone.co.uk/newscentre/news/add-to-plan-subsplus-streaming-entertainment-options/ 

But message I get is as follows

[Gemma]

Thanks for testing this and the example @inbetweendays - We'd like to check your account and go through the next steps. Please send us a message over on Social Media. 

[mike533]

It seems like the system might not be recognizing your number, possibly due to an incorrect format or regional restrictions. Double-check that you’re entering your number with the correct international dialing code, including the country code. If you're not a Vodafone Mobile customer, the offer won't apply to you, so make sure you're eligible. You can also try contacting Vodafone support for assistance, as they might be able to verify your account or provide an alternative solution.