Canceled Contract Legitimately - STILL BEING CHARGED

[James-Bowtine]

As a previous business customer, I'm surprised there are no community support options entitled 'Business'.

Anyway.

How on earth are you meant to get this shambles of a company to actually engage in any meaningful communication. There is no telephone support number that actually works successfully with the option set (again, flakey with 'business' - select business then the next option is 'do you need help with your home broadband or home mobile') which eventually leads to a dead line.

Despite numerous attempts over the abysmal Live Chat and guarantees that 'this is all sorted and your money will be refunded' we are still awaiting confirmation on the following:

• Canceled services in June
• Final bill in July which was obviously a lot lower as services were migrated
• AUGUST and SEPTEMBER - Vodafone continue to charge for canceled services

During early attempts to settle this, Vodafone 'PROMISED' to 'REFUND THE INCORRECTLY TAKEN FUNDS' and 'PERMANENTLY CLOSE THE ACCOUNT FULLY'.

And obviously, nothing.

A random text came by with this, on the 23rd of September: Comm ID 1-101WMX1LI

But who knows what that means.

[Lucy_F]

You can find our business contact information here. Depending on the size of your business, we have different contact numbers listed or you can request a call back. You can always reach us via 03333040191 and a member of the team will hand you on over to the correct team to help. 

[James-Bowtine]

 A member of our own team offered to use their personal social media account to help remedy this situation.

Unfortunately for us, we have paid her wages for the entire morning whilst Vodafone 'STILL' cannot confirm the account is canceled and/or confirm they will issue a refund since the package has been ported away on the 27th of June this year.

To add insult to injury, a 'NEW' invoice has just been sent for another month's use for a phone line Vodafone don't even operate or run.

Absolutely shocking.

I hope other people read this and are very much put off by the way in which Vodafone handle their customers.

[James-Bowtine]

And now the social media team, after close to '4 hours' wait ... have said, and this is fairly as expected now:

"SORRY, WE DON'T SUPPORT BUSINESS VIA SOCIAL MEDIA"

[James-Bowtine]

So it's back to the phone lines yet again as the Live Chat team, and here, don't support seemingly anyone.