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Cancelled direct debit

PMARY
2: Seeker
2: Seeker

‎10-02-2022 12:55 PM

My 90 year old mother has cancelled her direct debit believing that would cancel her contract. She is distressed that payments have continued to be taken.  She is unable to use the online chat, and she desperately needs to talk to an advisor. The customer service recorded information always directs her back to online chat.  How do we actually talk to an advisor?

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Beth
Community Manager
Community Manager

‎10-02-2022 02:35 PM

Hi @PMARY! I'm sorry to hear about the circumstances. Cancelling a direct debit doesn't cancel a contract with Vodafone, this needs to be done with the dedicated team on 191 from a Vodafone phone or 03333 040 191 from any other UK phone. We'll need to speak directly to the account holder to process this. For more information, please click here

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