Cant activate youtube premium

[ddddddd]

'It looks like you have an active YouTube subscription.' message popping up. Cancelled my original subscription and it expired  16th of september, but message still keep popping up. 

[repask]

Nothing so far. I've been without YouTube Premium since my Vodafone plan upgrade in September 2024. They're supposedly working on resolving it, but no progress so far. I'll update this post once there is any progress.

[Samson24]

After spending a month messaging the Social Media team through X there was no solution given to me apart from suggesting that I "add one of the alternative options" instead of YouTube Premium. Up to the final message I was told repeatedly that the Entertainment Team were looking into this. In my opinion, I don't think this will ever get resolved.

[Buckles]

I'm currently having the same issue. I renewed my contract but cannot activate You Tube premium. Each time I try I get the error message (shown higher in the thread) or I get taken back to the home page to select an entertainment package again.  It's currently being investigated. 

You Tube premium worked fine when it rolled onto the monthly charging option, it just won't work via the Vodafone package. 

[oldsch00l]

I’ve had exactly this issue for almost a month now (contract renewal with Entertainment, can’t activate new YouTube Premium subscription due to an existing active subscription despite it showing as expired on YouTube site/app). I’ve spent countless hours on chat and calls with Vodafone support, deleting and re-adding the entertainment pack, deleting cookies, clearing caches, trying multiple browsers/devices etc. - all to no avail.

I think I may have a light at the end of the tunnel though… Tonight I raised a complaint via the online form, and got a call back within an hour from a very helpful member of the customer care team. They seemed very familiar with the issue and are going to delete my account completely (may disrupt mobile service for 24-48 hours) and set me up afresh. If this doesn’t work, they’ll credit me the full amount for 24 months YouTube Premium so I can just subscribe direct with YouTube rather than through the Vodafone link. Fingers crossed! I’ll post an update to let you know how I get on.

[tom_rush]

I have the same issue, waiting for a manager via the Tobi chatbot, it looks like the web form has been removed. Just going around in circles, between live chat and support. Surely Vodafone now have a better fix than deleting your whole account and having no service for a few days!! Wow, that is crazy.

[Lucy_F]

Hi @tom_rush Sorry to hear you've been facing this trouble. Please feel free to reach us via the contact information found here and we'll get things looked into.

[oldsch00l]

@Samson24 @Buckles @ddddddd Further to the above, I can confirm that the issue was resolved for me following raising a complaint and having my Vodafone account fully deleted/reset. Worth mentioning, this did leave me without mobile service for a few days but worth it as I finally have my YouTube premium subscription back after having all but given up any hope! Good luck

[adamccc]

Just rang up and looks like they’ve completely messed my account up my rolling back the end date of my contract so I have the right to leave due to not fulfilling the service so now they can’t do anything about it.

Been with Vodafone for almost 20 years, with currently 3 phone contracts + home and business broadband and used to really like them but have never seen such incompetence as this. It’s fine if there’s an issue, but zero communication between the team, zero acknowledgement, multiple times of being “raised to the highest back office team” and it’ll be resolved in 14 days with no one ever calling or messaging back. Such a joke.

I must have wasted 7+ hours of phone calls just going round in circles. 

[oldsch00l]

I had exactly the same experience - albeit they did eventually sort it for me with the account deletion/recreation and associated down time. If you haven’t done so already, I’d recommend raising a complaint - the team that picked mine up were very efficient and communicative compared to the many previous interactions I had with support etc.

[SteveWilliams19]

I have the same issue and I think I have found the problem but not the solution. It's seems to be the way Vodafone pays YouTube for the service. If you go into your Google account you will see your YouTube subscription there but unable to cancel it as you have no access to the payment details obviously. This causes YouTube to think you still have an active premium subscription even though it probably has run out but it won't obviously auto renew as Vodafone won't set it up