Cant activate youtube premium

[ddddddd]

'It looks like you have an active YouTube subscription.' message popping up. Cancelled my original subscription and it expired  16th of september, but message still keep popping up. 

[Macfadd77]

I’ve raised a case via FaceBook Messenger. I’ve been told there is up to a 4 day wait for the support team to pick it up. I’ll update once they’ve had a look at it. 

[repask]

I've been waiting since October 2024 and going back and forth with their Facebook messenger team. I don't suspect they will resolve it anytime soon until someone at Vodafone accepts this as a bug on their website and starts working on a fix with their web developers.

[RvI123]

Can anyone tell me if they have tried changing their email address and gaining access to premium?

[repask]

If you change your email address with Google, then it will work, because it's actually a different account that never had Youtube Premium activated before (I'm assuming you didn't) and then you will be given the Free 2 months of Youtube Premium without any issues and you'll be able to sign up via Vodafone website.

The issue is with the 2 months free, where Youtube doesn't want to offer that promotion to previous customers. When you try to add it to a Google account that previously had Youtube Premium, the Vodafone website tells you that you don't qualify for the promotion and gives you the option to proceed without the 2 free months at full price. If you click YES, that's when the Vodafone website breaks and Errors out.

So, if you try using a different Google email address, it will work. But, how do you use a different Google email address when it's linked to your Android phone, to your main email, and to all the other services you use? Are you willing to change your email just to get Youtube Premium working via Vodafone?

[RvI123]

It doesn't work again because the code that Vodafone sent me was activated with my other email.

[adamccc]

Got off another call with Vod - basically telling me to cancel and go elsewhere. Horrific service to people who have been with them for decades - just get your devs to fix the issue ##~##! It’s been 3 months

[oldsch00l]

Agreed, it’s a ##~## show.

If you do want to get it resolved though, raise a complaint. I got allocated someone form the Specialist Care team, by the name of Reem, who  eventually sorted it for me. You can quote my case number (669615) if you want and tell them it’s exactly the same issue.

[Macfadd77]

That’s disgusting!! I’m still waiting to hear from them regarding my issue. If I get that treatment I will leave and want a refund from when my contract started as they’ve not fulfilled their obligations. 

I can’t believe this is so hard to fix. It’s mind blowing to think that a fix hasn’t been implemented. 

[RvI123]

My one as well is done, but not for two year

You've opted into YouTube Premium. It'll be part of your plan until 21-12-2026. We'll get in touch nearer the time to let you know when your inclusive subscription will end.