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21-01-2025 04:33 PM
I had a contract with Vodafone for phone and sim . And after some month they started charging me for unauthorised suscription .Everyday I used to get sms saying 1,2£ has been Added to your account everyday as I had never suscribed to it. And I contacted Vodafone about it they are not doing anything and they charged me 549£ for the suscription which I haven't made . Idk what to do cause it has damaged my credit score .
21-01-2025 06:31 PM
It would help your case if you mentioned the name of the subscription. You may have accidentally clicked a link and subscribed to a third party premium rate service, all premium rate service are obligated to provide details of how to op out of the service,
As far as the £549 is concerned this sounds like Vodafone have terminated your contract and are requesting full payment for the time remaining on the airtime contract.
This is going to need account access, the best way to get this solved is by speaking to the Social Team through social channels here Contact Us