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21-09-2024 05:29 PM
'It looks like you have an active YouTube subscription.' message popping up. Cancelled my original subscription and it expired 16th of september, but message still keep popping up.
20-01-2025 07:03 AM
I’ve raised a case via FaceBook Messenger. I’ve been told there is up to a 4 day wait for the support team to pick it up. I’ll update once they’ve had a look at it.
20-01-2025 11:27 AM
I've been waiting since October 2024 and going back and forth with their Facebook messenger team. I don't suspect they will resolve it anytime soon until someone at Vodafone accepts this as a bug on their website and starts working on a fix with their web developers.
20-01-2025 06:50 PM
If you change your email address with Google, then it will work, because it's actually a different account that never had Youtube Premium activated before (I'm assuming you didn't) and then you will be given the Free 2 months of Youtube Premium without any issues and you'll be able to sign up via Vodafone website.
The issue is with the 2 months free, where Youtube doesn't want to offer that promotion to previous customers. When you try to add it to a Google account that previously had Youtube Premium, the Vodafone website tells you that you don't qualify for the promotion and gives you the option to proceed without the 2 free months at full price. If you click YES, that's when the Vodafone website breaks and Errors out.
So, if you try using a different Google email address, it will work. But, how do you use a different Google email address when it's linked to your Android phone, to your main email, and to all the other services you use? Are you willing to change your email just to get Youtube Premium working via Vodafone?
21-01-2025 10:50 AM - last edited on 27-01-2025 11:18 AM by Jason
Got off another call with Vod - basically telling me to cancel and go elsewhere. Horrific service to people who have been with them for decades - just get your devs to fix the issue [Removed] It’s been 3 months
[MOD EDIT: This post has been edited to remove inappropriate content please see Community Guidelines]
21-01-2025 11:45 AM - last edited on 27-01-2025 11:19 AM by Jason
Agreed, it’s a [Removed] show.
If you do want to get it resolved though, raise a complaint. I got allocated someone form the Specialist Care team, by the name of Reem, who eventually sorted it for me. You can quote my case number (669615) if you want and tell them it’s exactly the same issue.
[MOD EDIT: This post has been edited to remove inappropriate content please see Community Guidelines]
21-01-2025 09:31 PM
That’s disgusting!! I’m still waiting to hear from them regarding my issue. If I get that treatment I will leave and want a refund from when my contract started as they’ve not fulfilled their obligations.
I can’t believe this is so hard to fix. It’s mind blowing to think that a fix hasn’t been implemented.
21-01-2025 08:56 PM
My one as well is done, but not for two year
You've opted into YouTube Premium. It'll be part of your plan until 21-12-2026. We'll get in touch nearer the time to let you know when your inclusive subscription will end.
22-01-2025 03:36 PM
So I am on my 4th supposed call back about this. The last 2 times that I called, I said that I wanted to complain but the staff insisted on taking me through the "remove pack/reinstate pack then raise ticket to back office" routine. I understand they cannot resolve the issue and have to do the checks but it's getting very tiresome now. I will wait out the time for the call back, which I will either not get or will tell me I already have a subscription and then I am going to raise a formal complaint via the online form so i don't have to go through that process again. I will have no problem complaining to the relevant bodies that oversee telecommunications in UK too. I have a solution which is to let me pay for the service and Vodafone refund it. The other option is to cancel my contract completely and get a full refund due to breach of contract for not providing the service that I signed up to. I've also contacted a TV show who look into this sort of thing since negative publicity seems to get things sorted. I am double whammied because the music player that came with my phone is YouTube music and now I cannot fall asleep to it because of the bloody adverts.
I believe, like all of you, that the problem lies with Vodafone "speaking" to You Tube. My youtube subscription is currently inactive but still says supplied by Vodafone. I can see no way to revoke permissions given to Vodafone myself?
Having been with Vodafone for years, this has really soured my opinion of them
I hope I can come back in a few days and tell you its resolved but I suspect I will be telling you about my complaint 🙄