Contacting Vodafone is a joke...

[James_bowdidge]

Hi,

when I call the number (either the 08080 one or 191 from my mobile) I just sit on hold for ages and no one ever answers.. The recoded message states were really busy (all the time??) and I should go to live chat as there are 100's of agents online.. when I go to live chat and spend 10 mintutes telling the bot what I want it eventually says its trasferring me to a person.. only to say there are no live chat agents available at this time and to call the fone number to talk to someone....

Come on Voda all I want to do is talk to a person about upgrading (And recontracting) one of my fones.. you making me want to leave.. 

[James_bowdidge]

Also, sending me several text messages everytime I call the number is incredibly annoying.. I have called twice today and got 6 text messages.. you have to stop.. surely your system knows its already sent me the message 5 times already.. plus most of them say start a live chat.. :Facepalm:

[Amanda]

Hey @James_bowdidge 👋 thanks for letting us know what's been happening - I can understand your frustration, upgrading should be a simple thing to do. 

You can also check out your upgrade options on your My Vodafone app or by logging into your My Vodafone account online. 

[James_bowdidge]

the deals do not make sense on the website.. the upgrade options for me (customer for YEARS with 3 pay monthly fones on contract) cost more than the options for a new customer.. 

cant get through to live chat nor anyone on the fone to talk about it.. 

if I dont get somewhere soon Im just gonna leave and take my business elesewhere as vodafone clearly dont care either way...

[WelshPaul]

If you request a PAC via text, Vodafone will call you within a couple of hours and beg you to stay!

[PGphone]

It's abysmal - that's the only way to describe it. Every time I ring, I get a text telling me to get help online and a flat refusal to connect me to a person. Chat is not working so I've wasted 2-3 hours this afternoon trying to get a simple answer from Vodafone.