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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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NOT RECEIVING OTP AND SMS

Got my Sim card a couple of months ago and I am unable to receive sms neither send sms. Because of this, I am not receiving OTP code to activate other services.

Kendy by • 2: Seeker
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I wish to cancel recent upgrade

I chatted to a Vodafone advisor online about upgrading to a Samsung Chromebook 360 but my judgement was somewhat clouded as I'm currently in hospital under a section 3, I want to cancel my upgrade and now Vodafone have sent me order details via email...

Left hanging on transfer of ownership

Hi,Several weeks ago I submitted a transfer of ownership form. I presumed it would have been sorted by now but no. I have tried online chat but it keeps breaking. I try calling but it's a neverending loop of nothingness telling me to try online. I tr...

Issues with ESIM

So I changed to ESIM in January’s 2022 and no issues… took 1 minute to receive QR via email. New phone arrived Saturday 13th August so decided to swap ESIM online as advertised. 48 hours later I have two phones, no working phone lines and constant st...

eSIM Questions

Hi there,Im thinking of changing over to a eSIM now that its been around for a while, i've read all the ' gone wrong stories' and had a few questions of my own that I haven't seen here on the Forum ( apologies if they are here)... 1, Does roaming wor...

Termination of contract refund

My contract with Vidafone ends tomorrow. I'm switching to another provider. My billing date is the 2nd of the month. Will I get a refund for the half of the month?

cyber by • 4: Newbie
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  • 1 replies
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Apple Watch showing as loan

I recently got a new Apple Watch and it’s showing on my credit file as a loan. This was an upgrade from a previous Watch but that one didn’t show as a loan? Just wondering why this has changed? 

Switch to eSIM not available in MyAccount

I have tried numerous times to find how to swap to an eSIM and nothing works - there is no "Swap to eSIM" option in MyVodafone on any page, so god knows why all instructions point to MyVodafone.  Robi doesn't work on my computer and I can't find a te...

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