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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Resolved! My request for additional plan was rejected

Hello,  would very much appreciate if anyone has had a similar situation and what you did about it. I set up an account last July and ordered a pay monthly sim-only plan for my son and also paid the additional cost for having it linked to his apple w...

Transfer number

I have two sim only contracts with Vodafone . I would like to transfer 1 of my mobile numbers . So I only have 1 number and 1 contract. The number I want to transfer and keep has only 3 month left on SIM only contract . I understand I will have to pa...

Leekman by 2: Seeker
  • 1400 Views
  • 4 replies
  • 0 thanks

Termination

My 18 month sim only contract is ending next month, but new and existing sim only offers are crap. I have 5 other £10 monthly sims on my account what happens to these if I leave Voda as I am the main account holder with additional sims added? Tried t...

Age Verification ????

Why do Vodafone assume I have a credit card to verify my age?They already have my date of birth on record and I've been a customer for over 20 years. 

warpc0il by 2: Seeker
  • 9127 Views
  • 4 replies
  • 0 thanks

Default Query

I have found a default on my credit file for failed payments to Vodafone since July 2020.  I have No Account, No Reference, No Emails, No DD agreements, No Credit Agreement.  So have no idea why Vodafone have been entering a default against me each m...

Kimbo647 by 2: Seeker
  • 979 Views
  • 2 replies
  • 0 thanks

Resolved! What happened to leading the way on roaming...

Bit disappointed with Vodafone as of late. Launched 5G by proudly proclaiming "5G in more places". Looked great until you saw that they were claiming the 5G roll out of Vodafone ES, Vodafone DE, Vodafone IE and Vodafone IT as their own but never mind...

donnyguy by 16: Advanced member
  • 5378 Views
  • 7 replies
  • 7 thanks

SIM deactivated, no mobile service at all

I'm getting pretty exasperated with this - has anyone any ideas? -Signed up for new 12 month Vodafone SIM Only.-Got PAC from old network, ported number successfully.-iPhone reported '4G Calls Turned Off'. Contacted support, they said they'd do someth...

So frustrated! Alexa one help needed

I am so ARGH!!! Ok so my phone is in my ex husbands name (I pay the bills) I've been  trying to sort a transfer of ownership from my ex over to my mum (I wouldn't pass the credit check) I've literally spent days on the phone, hours and hours (we all ...

lacie by 2: Seeker
  • 1627 Views
  • 6 replies
  • 0 thanks

Not receiving OTP

I am unable to receive one time passwords from anyone other than vodafone on my new phone (S21 FE) it wasn't a problem when I had my EE sim in it still whilst I waited for my mobile number to transfer across so it must be to do with the Vodafone sim....

Eknowles by 1: Seeker
  • 1938 Views
  • 2 replies
  • 1 thanks

Myvodafone upgrade

I just upgraded my phone from an iphone 11 to 13 online, however the MyVodaphone page is still displaying the "Upgrade time" notification on the dashboard and my order for the new phone is not showing up in the recent orders section. I have received ...

lsimp113 by 2: Seeker
  • 1534 Views
  • 2 replies
  • 5 thanks