OTP

[KARLROSSER]

Recently having issues receiving some OTPs 

These include HSBC, HMRC, Ebay, Newday and Vanquis.

Have gone through technical who advise no issues, have spoke to the providers direct, they advise no problems their side.

Have factory reset the device, changed the sim, recently upgraded and changed device, switched to an eSim... nothing works.

Has anyone managed to resolve these issues? As vodafobe seem out of options 

[BandOfBrothers]

Hi @KARLROSSER 

It does seem Vodafone Support struggle to get this service working if it stops.

Here are some previous threads from a forum search >

https://forum.vodafone.co.uk/t5/Pay-monthly/OTP-sms and https://forum.vodafone.co.uk/t5/Pay-monthly/Not-receiving-OTP. 

I can only suggest to contact the Vodafone Social Media Teams via Facebook Messenger or Twitter DM to see if they can assist.

> Contact-us-for-account-specific-queries. 

I wish you all the best.   

[AnnS]

Hi @KARLROSSER 

I don't know if you have seen this previous thread, there are some ideas that may work.

https://forum.vodafone.co.uk/t5/Pay-as-you-go/Not-Receiving-OTP-from-anyone/m-p/2630312#M8980