eSIM not received

[angrydave]

Hi all,

I ported a number to Vodafone yesterday. Once I had received an email confirming the port had completed, I requested an eSIM. The process seemed to work fine and my physical SIM got deactivated, however I have not received my eSIM. As the number is my main number which is used for 2 factor authentication and other important things, this is quite a problem!

Are there representatives of Vodafone in this community who can help me get this resolved ASAP?

Thanks,

Dave

[davidjps]

I have the exact same problem ☹️

[angrydave]

According to Vodafone chat, the QR code system for installing eSIMs is not working. 

[BandOfBrothers]

@angrydave  @davidjps 

Try having a word with the Vodafone Social Media Teams via Facebook Messenger or Twitter DM. Contact-us-for-account-specific-queries. 

Unfortunately account access isn't available via the Vodafone Community Forum.

I wish you all the best.  😎 

[angrydave]

I've got it sorted now. It took some effort and 3 different people though!