cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Blacklisting a stolen phone

DavidL123
2: Seeker
2: Seeker

I had my phone stolen on 28/8/22 whilst in London

Visited a vodafone shop in London on 29/8/22 - advised phone stolen and given a new SIM

Contacted my insurers who need proof of Purchase/Usage and blacklisting

Contacted Vodafone by phone who promised Usage/Blacklisting. Got Proof of purchase from Apple

Usage form arrives but no blacklisting - X1 visit to local shop and 4 calls later still no joy -VODAFONE please phone me and sort this out

4 REPLIES 4

WelshPaul
16: Advanced member
16: Advanced member

It's standard practice for Vodafone customer service to refuse to blacklist any device that wasn't supplied directly by Vodafone.

So how can I get the phone blacklisted and provide proof to my insurer?

 

BandOfBrothers
17: Community Champion
17: Community Champion

Spunds like the form you've filled out needs chasing @DavidL123 

Speak with customer services again on 191 or Live Chat and also with your insurers to keep them in the loop.

It's stressful enough having this happen in the first place so I'm sure Vodafone will want to keep this as seamless and fast as possible. 

If necessary raise a ticket via complaints/code-of-practice. 

I wish you all the best.  😎 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

AnnS
17: Community Champion
17: Community Champion

If you completed this online form How do I get proof of purchase?  @DavidL123 , Vodafone should have been able to send you proof of blacklisting.  It's standard practice for Vodafone to blacklist a stolen device when reported stolen at the same time as restricting the SIM.

 

It sounds like you need the help of the Social Team here, they can be contacted through Twitter or Facebook social channels here: Contact Us