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01-09-2022 06:04 PM
I had my phone stolen on 28/8/22 whilst in London
Visited a vodafone shop in London on 29/8/22 - advised phone stolen and given a new SIM
Contacted my insurers who need proof of Purchase/Usage and blacklisting
Contacted Vodafone by phone who promised Usage/Blacklisting. Got Proof of purchase from Apple
Usage form arrives but no blacklisting - X1 visit to local shop and 4 calls later still no joy -VODAFONE please phone me and sort this out
01-09-2022 06:14 PM
So how can I get the phone blacklisted and provide proof to my insurer?
01-09-2022 08:25 PM - edited 01-09-2022 08:26 PM
Spunds like the form you've filled out needs chasing @DavidL123
Speak with customer services again on 191 or Live Chat and also with your insurers to keep them in the loop.
It's stressful enough having this happen in the first place so I'm sure Vodafone will want to keep this as seamless and fast as possible.
If necessary raise a ticket via complaints/code-of-practice.
I wish you all the best. 😎
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
01-09-2022 06:18 PM
If you completed this online form How do I get proof of purchase? @DavidL123 , Vodafone should have been able to send you proof of blacklisting. It's standard practice for Vodafone to blacklist a stolen device when reported stolen at the same time as restricting the SIM.
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