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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Payment errors

Paid off my device but Vodafone taking multiple payments for this transaction despite acknowledging error. Help.  

Bonnie63 by 2: Seeker
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Canceling my account

I want to email someone with a complaint that it is impossible to cancel my monthly mobile as I have already switched companies and do not have a number.  I have wasted about 5 hours of time going into store, trying the useless TOBi and an adviser (s...

KrisP by 2: Seeker
  • 1675 Views
  • 3 replies
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Old defaulted account

Hi there wondering if someone can point me in the right direction. On my credit file it says I have an old defaulted account (status unknown) its from July 2017.  I would like to try & clear this up? What number can I contact? Thanks in advance. 

Been overcharged for the last 6 months..

I started getting an extra £15 a month charge on my monthly bill.. actually could be more like £20.. anyways.. i tried online chat..couldn't speak to an actual person.. tried to ring up about a complaint but just couldn't get through...said i wanted ...

Resolved! Business Account to Personal

Though I have never been a business, seems like I have been put on a business account (looks like when upgraded previously and seems to have been done to get me a better deal but wasn't aware) and cannot use my Vodafone or upgrade in store. Same with...

richlb by 2: Seeker
  • 6162 Views
  • 3 replies
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HOW TO GET HELP!

How does one get support? I have been trying for many days to reach an English-speaking human.TOBI just clearly does not work...,Phone lines take you in circles before cutting you off...Chat support stuff are either not knowledgeable or do NOT commun...

ta2909i by 2: Seeker
  • 1294 Views
  • 5 replies
  • 1 thanks

Number porting

Hi all, My contract expired in 2020 and went to upgrade and found the offers appauling, so had a look around and found an amazing deal on a Pixel 6 https://tutuapp.uno/ https://showbox.bio/... It's a new contract is there any way to port my old numbe...

hideto by 2: Seeker
  • 1318 Views
  • 3 replies
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