Credit Dispute

[Luke1337]

Hey All,

Apologies but i've got a slight confusing issue that I need advice with.

I've only recently started looking into my credit score and noticed i've been in default with Vodafone since 2017.

I looked into it and found it came from a cancellation payment of £15.44 as I moved to a new provider.

I recall settling this debt and the phone call confirming everything was okay, I also have the online bank statement to show it was paid.

I've tried to raise a complaint but i'm unable to do so as I no longer have a Vodafone account/phone number.

Any advice on this issue would be greatly appreciated !

Kind regards,

Luke

[BandOfBrothers]

Can you recall receiving a sorry your leaving letter and £0 bill which confirmed all.was settled @Luke1337

Either way …

The Vodafone Social Media Team's have a dedicated Credit File Specialist Team who can investigate to see if the default is warranted or not. 

To get the ball rolling please contact them via Twitter or Facebook. 

The information is in Contact-us-for-account-specific-queries 

Link back to your thread here including your forum username so your not having to repeat yourself.