main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay monthly

Credit Report

SOLVED
View solved solution
3: Seeker
3: Seeker

I switched to a consumer from a business a/c about 2y ago and my credit report shows my Vodafone account is closed. However it is still very much open and up to date. How can I get this amended on my credit report? Experian advise me to talk to Vodafone and Vodafone advise me to contact Experian!

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
17: Community Champion

@SW1 

 

Have a word with the Vodafone Social Media Team's via Contact-us-for-account-specific-queries as they have a Credit File Specialist Team to help.

Link back to your thread here including your forum username so your not having to repeat yourself.

I wish you all the best with this. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

View solution in original position

View more options
3 REPLIES 3
17: Community Champion

Hi @SW1 

 

Please see here from Experian

 

Closed Accounts and Your Credit History 

When are closed Accounts Deleted? 

 

As you can see closed accounts will continue to show in your credit history although this will reflect a 0.00 balance.

View more options
17: Community Champion

@SW1 

 

Have a word with the Vodafone Social Media Team's via Contact-us-for-account-specific-queries as they have a Credit File Specialist Team to help.

Link back to your thread here including your forum username so your not having to repeat yourself.

I wish you all the best with this. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

View solution in original position

View more options
3: Seeker
3: Seeker

Thanks for the response Anns. My real point however is that I want my continuing account also to be noted in my report. How do I do this?

View more options