Credit Team Support - Contact

[Liv05042003]

Hey everyone,

So, I’m hoping someone can help me out with this situation. I was budgeting for 2025  as I got a lil promotion and noticed that Vodafone has listed a default on my credit report. I tried to clarify this as told in the shop. but it’s been months and it has been very hard to get through the credit team, I got told through chat and phone it was an easy amend but it is still ongoing can anyone help me contact then? Here’s a little of story:

A couple of months before my old housemate left in May 2024, we went to the Vodafone store in Canary Wharf to transfer the broadband account into my name. They suggested a new contract, which was supposed to be installed before our old one ended. But the engineers never showed up when they were supposed to. I went back to the store and an employee named David apologized, gave me a mobile Wi-Fi device for the time being, and said I wouldn’t be charged if I returned it before the trial period (June 4). I returned it by June 5 because the signal was too weak to work with.

When I asked for an update, I was told the installation was delayed by another week or more, so I ended up getting broadband from another provider since I work from home. After that, I thought everything was sorted, but I got a bill for the mobile device at the end of the month. I went to the shop and they told me it was a mistake as I retuned it immediately and they would have amended it as a refund and and now, I see this default on my credit report, and I’m just really confused. I’ve tried reaching Vodafone a few times through calls and chats, but it’s been super hard to get through to the right department.

I’d really appreciate any help! Thanks so much.

[garetc]

I suggest you email the CEO, the email will go to the exec complaints team who will investigate and offer you a solution.

After that if you don't get a suitable response then you can ask for a deadlock letter and escalate to the ombudsman. At the same time raise a credit report dispute via the credit reference agency.

[Janey]

Hi @Liv05042003 Thanks for your post. We know it's important to have an accurate credit report so we'd be happy to investigate further. Our social media team will be able to provide an update. Please drop them a message on the channels found here.