Defaults

[CeeEmCee]

I need to get an outstanding payment removed from my credit file. I challenged it at the time as I am certain I did not owe the money. The problem occurred, as with others, at the end of the contract at the point of transporting details. This was a widely known problem area & now companies are not allowed to charge for that interim period, they have to let you go at the end of your contract without 30 days notice, they started this because there were such problems with many people being overcharged for a month when they had already left. This is what happened to me. I am angry but I decided to pay the £20 (funny how is always £20 isn't it - suspicious) to get the credit status corrected. I Cannot get through the switchboard to make the payment as I don't remember the phone number. I find this ludicrous. On one occasion, pre covid, when I managed to get through I was told without the number I could not be identified! Why in that case did they take my other data in the first place? This is grossly unfair to

[AnnS]

Hi @CeeEmCee 

Follow this link Contact us for account specific enquiries you will be speaking directly to the Social Team and with the Team being part of Customer Relations they will be able to address the issue and put you in direct contact with the Credit  Team.

Don't worry, at least by coming to the forum you have found the place to get this solved.

edited to add:  When you speak to the Social Team, they will be able to locate the account by your post code and date of birth.

With this being a complaint the Team will be able to address the issue immediately and follow on as far as you need to take it taking it to deadlock if needed.  With the Team being the same department they will advise the same thing and you will get the same support as going through the complaints link.

[BandOfBrothers]

If you call 0333 3040191 and ignore the prompt to key on the Vodafone mobile number it should change to let you through to an agent.

You can also raise a dispute via complaints/code-of-practice as then it's logged and you have a paper trail.

Defaults would only be removed if it was not warranted in the first place. By raising the dispute the Credit File Specialist Team's have to investigate.

Vodafone have 8 weeks to come to an amicable resolution and if they can't they'll issue a Deadlock Letter so you can them involve the Communications Ombudsman.

Let's hope it does not come to that @CeeEmCee