Direct Debit

[Ajgelectrical]

I've just found out that I am late paying my bill and have been charged £5. TOBI says the DD got returned by my bank. I've checked with my bank and there were no returned DD, and there were plenty of funds to pay. I have paid via DD for the last few years so why have you cancelled it?

[Gemma]

Hi @Ajgelectrical - we can take a look from our side, to see if there's any indication of why it was cancelled. Please reach out to us on Social Media.