Direct debits

[Shaunhook1985]

Hi I have 2 vodaphone accounts but need to change the direct debit of one of the accounts to another card I have but when I try to do this on my vodaphone app it changes the direct debits on both vodaphone accounts what can I do thank you

[BandOfBrothers]

I would suggest to phone 191 or use Live Chat as account access is needed @Shaunhook1985 

The Vodafone Social Media Team's via Contact-us-for-account-specific-queries also have account access.

[Shaunhook1985]

Hello admin could u please send me the Facebook link thank you 

[BandOfBrothers]

The Facebook link is in Contact-us-for-account-specific-queries  @Shaunhook1985 

[AnnS]

Hi @Shaunhook1985 

When you have two accounts in your name on the Application, both accounts will be on the same direct debit and it won't be possible to change the direct debit details for just one of the numbers.

If you decide to change the details for both numbers, banks need at least 2 weeks notice for a change of direct debit or to set up a new mandate instruction. 

[Shaunhook1985]

There must be a way I didnt take these contracts out at the same time there separate contracts and I can only pay for one of the contracts through this bank account due to circumstances so if vodafone want to get paid they are going to have to do something as I can't pay both through that account anymore please there must be something I can do I don't want to loose my phones and I don't want my credit to be messed up help someone please 

[BandOfBrothers]

There isn't account access via this forum @Shaunhook1985 which is why I suggested to have a word with customer services.

I note you've accepted a solution to your post and assume this is resolved ?

[Shaunhook1985]

No I pressed the wrong button and I have tried talking to Customer services but there hard to get a hold of especially with that stupid automated system they have in place 😒

[AnnS]

Hi @Shaunhook1985 

I have unmarked my reply as the solution, it certainly wasn't the solution you need.

I you are having problems paying your bill, the only thing to do is to speak to Vodafone, but don't cancel your direct debit, Vodafone will only flag you up as a risk.  See here: Financial Difficulties 

[BandOfBrothers]

No worries @Shaunhook1985 

The Vodafone Social Media Team's will be able to help. The link to them is in the link I've added.