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Forum Posts

Name of Downloaded Billing PDF

Why is the downloaded Bill named as "MyVodafoneBill_2022-01-18.pdf" where the date is the Bill Due Date. Why not the Billing Date as that is the most logical Date anyone would expect. 

Getafix by 16: Advanced member
  • 1517 Views
  • 3 replies
  • 5 thanks

Roaming not working in Germany

I hope something can be resolved, I’m posting here because all other avenues have been exhausted. I have a Vodafone account and have 3 other phones connected to my account, my wifes and my kids. We keep it this way for ease rather than each of us set...

Overpaying for Apple watch

I hope someone can help or advise. I recently found out that my Apple Watch contract expired on 10th Dec 2021 at a cost of £31.50 monthly which includes £7 for onenumber. Im still being charged although the contract expired. A couple of questions hav...

RH10 by 2: Seeker
  • 3180 Views
  • 4 replies
  • 0 thanks

New contract?!

I have no idea where to start. I called Vodafone back in March seeking a cheaper deal and happy to downgrade the services. The agent I spoke to advised this is not possible. I then spoke to a manager who offered me the same plan at a reduced rate and...

Tankas12 by 2: Seeker
  • 610 Views
  • 2 replies
  • 0 thanks

Disgraceful vulnerable customer treatment

I've been with Vodafone for nearly 5 years and have always praised them and gave them glowing reviews to all until now! I had a breakdown due to multiple deaths in my family and fell behind in my bills but Vodafone was working with me through this an...

Billi3 by 3: Seeker
  • 599 Views
  • 1 replies
  • 0 thanks

OneNumber Connectivity/iPad Airtime Data Plan

Hi, This morning I purchased an iPad, I upgraded the data plan to 4gb not realising you offer OneNumber Connectivity.My mobile data plan with Vodafone has unlimited data so if I can connect my iPad to my account and share data, I won’t need the 4gb.M...

Dayink by 2: Seeker
  • 694 Views
  • 3 replies
  • 0 thanks

Direct Debit

I've just found out that I am late paying my bill and have been charged £5. TOBI says the DD got returned by my bank. I've checked with my bank and there were no returned DD, and there were plenty of funds to pay. I have paid via DD for the last few ...

Vodafone data speeds

I am a little confused about the data speeds from Vodafone. Ive seen some saying unlimited, some saying 10mbps and some 2mbps but I just want to get a normal 25gb sim and there is no speed cap mentioned for that one so is it unlimited speed?

lumen by 2: Seeker
  • 776 Views
  • 2 replies
  • 0 thanks

Sim not working after porting

Yesterday I received an email to say my number had been ported from O2 to Vodafone, ever since I’ve had ‘no SIM’ I’ve contacted support using Tobi 3 times and insert sim and turned off phone countless times, support are not particularly helpful. sinc...