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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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5g ultra listed in extras

So.. I upgraded both lines on my account, my new plans include 5g ultra. One plan has it listed as an active extra in the extras tab on the app,  and mentions it in the my plan section, on the other line it says I have no active extras in the extras ...

Vodafone missed payment appearing on report almost 7 years later

Hi there,My stupid teenage self missed a payment at the end of my Vodafone contract in July 2017 which I didn't realise had an impact on my credit score until 2022, at which point it was impossible to get through to Vodafone to make the payment. So I...

Ghird by • 2: Seeker
  • 549 Views
  • 1 replies
  • 0 thanks

Blacklisting IMEI

Hi,same problem as most people. Bought my phone from carephone warehouse but using vodaphone as a contract. Lost my phone and Vodafone say they can’t black list my phone! Everyone I have spoken to says only network providers can blacklist! This has g...

Jolie92 by • 1: Seeker
  • 13724 Views
  • 27 replies
  • 5 thanks

Not getting 5g

I've been on several 5g ready phones in the past few years, I'm on s22 ultra with a 5g plan with all settings on the phone correct but have never seen a 5g signal even if standing next to a 5g mast. I've tried all the suggestions like restarting and ...

ashall3n by • 4: Newbie
  • 16228 Views
  • 10 replies
  • 1 thanks

Vodafone Pay Monthly SIM not registered to the network

I took out a pay monthly contract with a new phone for my elderly Grandad from Vodafone through Buymobiles.net last Thursday as it seemed to be a great deal but  ever since receiving the phone and SIM, the SIM just hasn’t been connected to the networ...

Oxygen87 by • 3: Seeker
  • 1285 Views
  • 4 replies
  • 1 thanks

DEFAULT ON ACCOUNT

Hi there I had an account with Vodafone for many years and came into financial difficulty and ended up defaulting on my account. I checked my credit history it shows that I owe Vodafone-LTD some money as a default was recorded on my Vodafone LTD acco...

Casbah69 by • 3: Seeker
  • 1119 Views
  • 5 replies
  • 0 thanks

Resolved! 4G logo but data not working

I'm hoping someone can help me before I port out as I've not been able to get a resolution from CS.The 4G/5G logo shows in the status bar of my s23 like data is connected but I'm not actually able to load webpages and speedtests fail. (Almost like a ...

wilsiano by • 2: Seeker
  • 2483 Views
  • 2 replies
  • 0 thanks

return device for upgrade lost

im absolutely gutted with vodafone customer service’s  on 16th may i have cancelled my upgrade request a dpd returns on the 17th may drop off my parcel on 22nd my parcel was delivered to vodafone today is the 30th until now no message sent to me abou...

Unable to claim Vodafone Advantage Code

I have been trying to claim a vodafone advantage code for the last few days but the claim button would not work.I have tracked the issue down to https://vea2020admin.production.ggmrhub.co.uk/voucher/claim/ 404 (Not Found) So it seems the button to cl...

casti3 by • 2: Seeker
  • 2508 Views
  • 12 replies
  • 0 thanks
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