H I I have been a pay monthly customer for around 6+ years always had the same number. Early hours this morning I lost services, when service came back on received a text saying looks like I’ve swapped sims (I did not) my number has completely changed and moved to pay as you go? I have £88.78 outstanding called to try and set up an arrangement for Friday, but failed security saying my 4 digit pin was wrong ( I know it wasn’t as it’s been the same since I opened my account) anyway my mother called my number (original pay monthly number) and a Nigerian man answered claiming he had that number for over 4 years. I know that’s incorrect as I have had it for 6+. Vodafone said they disconnected my number due to the £88 outstanding, I asked why a stranger was answering and my pin was all of a sudden incorrect but no real help. I was told to have my number back I need to pay the £88, but I do not want to pay the £88 and not get my number back, that number is linked to all important accounts, I am a carer and use that number for work and clients etc. it just seems suspicious that it was disconnected and within hours a strange man is answering the call claiming he’s owned the number for many years. Have I been hacked? Will I ever get my number back?
