Entertainment not working after upgrade

[Merrygirl]

Hi, I just upgraded my contract for a further 24months which included the entertainment package. I cannot get this to activate without charging me. How to I do this I tried texting entertainment to. 97613 but it’s want to charge me. I never had this issue last time and I can’t get to speak to anyone or find out how to fix it. 

[BandOfBrothers]

You should be able to use Live Chat or call customer services on 191 @Merrygirl 

The Vodafone Social Media Teams via Facebook Messenger or Twitter DM can help.

If you perform a forum search you'll see some previous similar posts too.that may hold advice.

[SeanChandler]

I've been fighting this for 2 weeks. having the same issue. They just keep making me do the same steps. cannot seem to get through to anyone with an actual clue. good luck!

[Mark]

Hey @SeanChandler, so we can take a look into this for you, please follow the advice in my reply to your other message.

[SeanChandler]

Did you manage to get any resolution on this yet?