No online advisers for small business
Why is it everytime I try to get in touch with customer service through the online chat there's never any advisors available for small business? I'm frankly fed up and I won't be renewing my contract next time.
Pay monthly
A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).
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Forum Posts
Why do I have a refund?
An amount of £21.70 was paid into my account yesterday under the detail Vodafone Ltd 687. I have paid my usual monthly contract amount at the end of October and have had no contact from Vodafone about this. My accountant will want to know...any idea ...
Resolved! Swapping iPhone 12 Pro for iPhone 12 Pro Max
Just spoke to customer services on 191 to cancel my iPhone 12 Pro order so that I could place an order for the iPhone 12 Pro Max instead as it declined me when I tried to place the Pro Max in addition to the Pro (I was going to place the order for th...
Vodafone won’t block my IMEI
I’m really frustrated. I decided to sell my old iPhone on eBay and the courier has lost the device in transit. I contacted Vodafone and asked them to block the IMEI but they say that because I purchased the phone directly from Apple they can’t do thi...
I've chosen YouTube Premium and want to add my family into my YouTube Premium account.
I have Red 20GB with Entertainment plan. I've chosen YouTube Premium. I want to add my family into my YouTube premium plan as a family plan instead of individual. How can I do that?
Resolved! connections to this number is restricted on this phone when on 4G/LTE
Hi all,I recently went on holiday to Benidorm where my phone got stolen I rang Vodafone and they put a bar on my number. I recieved a new replacment phone and SIM a couple of days ago and finally got it all up and running and activated yesterday and...
When is customer service not customer service....
Strange title for a post I know but I wanted to share my experience of Vodafone Customer Care. I've been part of this forum for many years now and am brand loyal.Vodafone, for me, for many reasons is my network of choice however over the years we've ...
Plan charges
I keep running out of data so I thought I'd go onto a better plan with more data. But I need to know when I'd be charged for the new plan. Will it be like it is now or do they take payment right away thank you all
When trying to use my account on both Web & Mobile App I get this message [Error ref 1w0]
I upgraded my phone in Early-Mid September and ever since the upgrade my account no longer works. I have spoke to MULTIPLE help/assistance staff and every single time I have to explain what is going on and they have given me different scenarios about...
Pending Payment
I paid my bill on 30th October and it’s still pending in my bank yet Vodafone are still saying they will cut off my phone even know I have paid can anyone help me
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