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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Incorrect Debt collection

Hi,I have received a letter from CCS collect , a Debt collection company in behalf of Vodafone UK asking  £19.96  as a balance (£17.36 plus admin charge of £2.60).I duly ended my pay monthly 2 year contract back in April-May and paid my last bill, bu...

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Paying bill

I've been layed off work till further notice due to the Coronavirus pandemic, I'm worried about getting cut off or in debt as I will be struggling to pay bills in the future weeks. please can I have some help on what I should do? Thank you 

eSIM Swap - Failed?

I attempted to swap an eSIM from iPhone to Android this morning via my online Vodafone account. It went well and I received the QR code. I deactivated the eSIM on the iPhone and scanned the QR on my Android device, only to receive a message stating '...

Experian credit file destroyed

In October 2019 we were due to move but the date was put back a month so losing my BT broadband i popped into a local Vodafone store in Ely Cambridgeshire and they recommended a wifi dongle. After trying it out for a week or two i decided to take it ...

Resolved! Wi-Fi Calling - Samsung and eSIM

Hi,Just swapped from iPhone to Samsung S20+ 5G (using eSIM). Wi-Fi calling isn't showing (not showing in settings). Is this phone supported?Thanks in advance.

Apple Watch order

I placed an order for Apple Watch, got confirmation that it will be delivered Tuesday. Obviously I haven’t got any delivery or dpd tracking, no news- nothing. Anyone got same issue? When I track order on vodafone website it says back order. 

ID fraud victim and vodafone cleared after investigation

Hi there, I was recently been a victim of ID theft, someone ordered a phone using my name, DOB and address.I just found about it only thru when a debt collection mail came to my letterbox and demanding payment.Obviously, I called vodafone to discuss ...