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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 63394 Views
  • 160 replies
  • 12 thanks

S20+ Sim Slots

Hi, I have a S20+ with Vodafone, therefore Dual Sim. Until today, I had 2 Sim cards in it. Now, I have switched my Vodafone Contract sim card to an eSim. Worked perfectly, I'm even getting a better signal. Therefore, I took out my Vodafone Sim card o...

I’m not sure if my ex partners contract is in my name

Hi, I was wondering if someone could help me, my ex partner has a contract but I’m not sure if it’s in my name, a payment has been coming out of my bank, but I have recently just spoken to him for him to change the payments to come out of his bank, n...

Anonymous by Not applicable
  • 2880 Views
  • 5 replies
  • 0 thanks

Paid my monthly bill twice by mistake

Missed the billing date and had to pay by direct debit a week later, however I’d paid the day after online. This means that between last week and today I’ve paid twice and I’ve exceeded my overdraft limit. Could a representative please contact me to ...

pcole87 by 2: Seeker
  • 3081 Views
  • 1 replies
  • 0 thanks

Credit Default applied with no contact from Vodafone

Hi, all, I am curious to see if someone can help me regarding a overdue payment default placed on my credit file. I gave my 30 days notice to terminate my contract, which in turn meant that I technically owed two months contract fees. Following the t...

lajlogan by 2: Seeker
  • 1450 Views
  • 1 replies
  • 0 thanks

How to take over an active mobile subscription

My friend took out a monthly phone subscription and now can't afford it, I am happy to take over it as she already took out a handset for me. I would be paying both handset subscriptions. How do I transfer these over to myself so I can help my credit...

spi3rzy by 3: Seeker
  • 1598 Views
  • 3 replies
  • 0 thanks

Internet

Why my internet not working i already payed my phone bill     

Phone Charges

Can't do any thing about it now, but how can I find out what 'Picture Message' charges are for, I have the dates but did not send anything on WhatsApp or Text, so what could these charges be for, I have 6, at 55p each,just so I don't do it again.

Emoji Texts are they picture messages

Apologies, if this been asked before but couldn't find a recent answer.I have taken ownership of a Huawei P30 Pro on pay monthly, it has some great new features over my old Samsung. Do Emoji in a text class as a MMS Picture message, or are they free ...

nesty by 4: Newbie
  • 10454 Views
  • 2 replies
  • 0 thanks

My Vodafone app on Samsung not working.

App not working. Caught in loop when I open. Message " restart app your login access has expired please restart the app to continue " when I hit restart the same message appears. Have removed updates and reinstalled app. Just the same. Can access onl...

geoffdoc by 2: Seeker
  • 2308 Views
  • 4 replies
  • 0 thanks

Credit score

URGENT Due to a vodafone mistake back in 2016 - who were grossly incorrectly overchaging me, my credit rating is very low. I need this removed from my credit history as I'm trying to get a mortage.

emhyland by 2: Seeker
  • 1200 Views
  • 1 replies
  • 0 thanks