Hi @Srmcaloon
This may be due to data not being enabled on your account or if you ported in from an alternative network a porting error.
The first thing to do is to text WEB to 40127 this will update the SIM on the network and download the carrier settings.
The quickest way to get this solved is through the Customer Service channels, live chat works well. Alteratively, speak to the Social Team on this link: Contact Us
