Returning my phone..

[Djmacca]

so I got an upgrade off Vodafone but before the 14 day cooling off period I rang u and said I want to return it.

fine no issues they’d said they sent me out a pre-aid Royal Mail special delivery bag..

wiped the phone, took pictures etc..

went to the post office Andrew they sent it and gave me a receipt.

on checking tracking this morning it said my parcel has been re-directed..

it was going to

communications house

vulcan road north.

im getting concerned as the tracking hasn’t changed now!

am I missing something Vodafone?

please help.

[BandOfBrothers]

Personally I would have returned it to my most local Vodafone Highstreet Store @Djmacca 

As account access isn't available via this forum your going to need to contact customer service via 191, Live Chat or the Vodafone Social Media Team's via Contact-us-for-account-specific-queries for a status update.

I wish you all the best with this. 

[Djmacca]

Hi..thanks for the reply.

i didn’t want to venture to a store due to covid etc..

the tracking has been updated and it has been signed for by anovo which is correct so that’s good news.

[BandOfBrothers]

Totally appreciate your concerns and the Vodafone Highstreet Stores will be strictly adhering to protocols in regards to Covid 19.

Good to hear you've been now given an update @Djmacca 

[Stubbo]

Hey @Djmacca,

Great to hear you've had an update now! If there's anything you need a hand with, as @BandOfBrothers mentioned, just message our Social Media Team here

Have an amazing week!