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How can I tell if Vodafone have actually cancelled my contract?

Fjord
2: Seeker
2: Seeker

‎02-11-2020 12:12 PM

I requested a PAC code and unlock code so I could switch to a Sim only deal with another provider. My number has transferred but I have received a text saying that I haven't used my PAC code. How do I ensure that my contract has been cancelled? I can't log into my app, or the website as I don't receive the security code that is needed. Having had overcharging issues from Vodafone before I want to ensure this doesn't happen again. 

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3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

‎02-11-2020 01:16 PM

Have you given the Pac to your new provider @Fjord  ?

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

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Fjord
2: Seeker
2: Seeker
In response to BandOfBrothers

‎02-11-2020 07:01 PM

Yes, I'm sure I did. I now have the number transferred over to my new supplier. 

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Anonymous
Not applicable

‎03-11-2020 02:40 PM

Hi @Fjord, this does sound odd! Porting a number to another provider can take a little while to finalise, but if you'd like to pop our Social media team a message here, we'd be happy to look into this for you.

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