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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Credit Checking - Flawed Process

I’m eligible for an upgrade and went to do so via the app but my credit check came back declined. I’ve a credit score of 1000/1000, never missed a payment for anything and also on the electoral role. I rang Vodafone who weren’t particularly helpful a...

Wharfey by • 3: Seeker
  • 836 Views
  • 5 replies
  • 1 thanks

Trade in address to send old phone

Hello, I posted my old phone for the trad-in offer on Monday and got a DPD receipt. However I want to trace the parcel to ensure it arrived OK but I don't have the address it got sent to. Has anyone got it please? Thanks

el_rasho by • 2: Seeker
  • 4047 Views
  • 4 replies
  • 0 thanks

Resolved! Vodafone together, no eSIMs delivered.

I've just signed up for two 25GB SIMs and 910meg home broadband. I was under the impression that I would receive my two eSIMs straight away, but I've had nothing. The order seems to have gone through, the broadband router is pending dispatch and I've...

Pipefish by • 3: Seeker
  • 3490 Views
  • 8 replies
  • 0 thanks

How do I remove saved credit cards from the website?

https://myaccount.vodafone.co.uk/billing/manage-paymentsOn this page I can add a new card, but cannot remove the two I had previously saved.I have removed previously saved cards on other websites, but cannot fathom how to do it with Vodafone, either ...

Remluf by • 2: Seeker
  • 3578 Views
  • 3 replies
  • 0 thanks

Default removal after payment

Hello. Just checked my credit file. Have a default  for £18 registered in Oct 23. I  didn’t have any comms from you otherwise I would have paid.  Please tell me how I can pay in full immediately and how the default can be removed. Thank you. Apprecia...

Credit check failed and don’t know why

So yesterday I contacted Vodafone to discuss a new pay monthly contract and I’m well due an upgrade and my current phone is on the way out. Had a good deal on the iPhone 15 and was all set except that then I was told my credit check failed!! I don’t ...

What’s the point to preorder anything in here ?

Hi … here the joke , I’ve ordered an iPad Pro 13” inch 1tb with nano texture glass on date 12/5/24… out of curiosity I took a look in here to see similarities.. and I found plenty of them , last dated on January 2024 regarding a Samsung galaxy s 24 …...

Thay by • 3: Seeker
  • 920 Views
  • 5 replies
  • 1 thanks

Resolved! Vodafone stay insurance

Apparently my Vodafone insurance was cancelled after I did two claims in 12 month.but I was never told this and continually billed for 9 months up untill I lost my phone in Germany and tried to do a insurance claim.they have told me all they can do i...

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