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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Failed credit check but no check performed

Hello,I tried to apply for a pay monthly contract but failed my credit check twice. I have the maximum credit score on both Experian and Equifax, and no check was performed. I have noticed this is not uncommon when looking at other messages from the ...

cisc by • 2: Seeker
  • 1512 Views
  • 8 replies
  • 1 thanks

Order processing issue

HiI've recently done a order that still being processed. Credit check passed, documents all signed, upfront fee paid. Delivery was supposed to be today, took time off work.Tracker currently still says order processing. The chat as I'm already a custo...

Jasonuk by • 2: Seeker
  • 1634 Views
  • 10 replies
  • 0 thanks

Account from 2017 set as default on credit check

Hi,Hoping someone can help me urgently with a defaulted account, I had an account started in 2015 to 2017 where at the end I upgraded early, but as a result of this my account was showing outstanding payments still and as a result on my credit check ...

Why do need to pay final bill

I ordered a vodafone esim contract on 17 july on carphone warehouse website but i find out that my phone doesn't support esim so i contact with carphone warehouse(18  july ）to cancel my contract and i was told by the customer service team that my  co...

xin by • 2: Seeker
  • 630 Views
  • 3 replies
  • 0 thanks

About upgrading

Hi I have already have contract with Vodafone if I upgrade how much it will cost if I need iPhone 15 pro max 

network and internet issues abroad

Hello. In March, I updated my contract and chose Unlimited Max Xtra Euro Roam. In England, everything worked for me, the network and the Internet without any problems. In May I went on holiday to Poland for a week and after landing I couldn't get a s...

Tom2134 by • 3: Seeker
  • 835 Views
  • 4 replies
  • 0 thanks

No data

HiSo I upgraded my phone and airtime plan on Monday and since then I can not get my data to work, but can call and send sms. converted my sim to an eSIM. Took out a month month contract on an eSIM tried it on the same device and the data works on tha...

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