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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Credit default

Hi,  I have discovered an unknown credit default against my credit score for the last two months, despite paying the contract off in full on two contracts. Can someone please contact me reference this, please? I am requesting to have it removed as I ...

Contract Failed Charges for Upfront Cost

Good evening, I applied for iPhone 16 Pro Max with 50GB Airtime plan, got the confirmation email telling me my order number and confirming the delivery date etc but after some time got the email that my credit checks have failed and order is cancelle...

UNABLE TO PAY MY VODAFONE MONTHLY BILL ONLINE

Hi Vodafone Team,I ported my number from a corporate account to a personal account in August 2024. Since then not once have been able to make payment online via my registered account. Tried it via different browsers - Google Chrome, Microsoft Edge, A...

Canceled Contract Legitimately - STILL BEING CHARGED

As a previous business customer, I'm surprised there are no community support options entitled 'Business'.Anyway. How on earth are you meant to get this shambles of a company to actually engage in any meaningful communication. There is no telephone s...

Mobiles

How can i see what my son has go left on his phone and how much his bill is 

New contract.....dodgy phone! Well done Vodafone!

Right, I'm new here so please be gentle with me! Last week I ordered a new Galaxy Note 10+ 5G as an additional line. Happy days! Saturday rolls around and it's delivered. Opening the packaging reveals a Vodafone Branded Box.....hmmm.I thought this wa...

Resolved! EU Roaming - cannot make outgoing calls

I'm in Portugal and have purchased the roaming package.I can receive calls, data is fine, but I cannot make any calls. The bar for outgoing calls when abroad is off. I'm on Vodafone P network. Any ideas? 

URGENT: Credit Referencing

I have now been trying to contact Vodafone for 3 months regarding a closed account that still has an outstanding balance on it. Zero contact.This was a family account and was initially held in my Mother's name before being transferred to my name. The...

Sorry, you can't activate your eSIM right now' error message

HiIn My Vodafone, I clicked 'Activate my eSIM,' expecting it to take me to the menu where I could get a new eSIM, as it normally would. However, instead of that, I received a 'Sorry, you can't activate your eSIM right now' error message.This is a new...

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