Battery refresh
Having a problem getting battery replaced under there battery refresh, I’ve done everything that they have asked but now refuses to replace battery
Forum Posts
Esim activation
Hello! I am really hoping you can help, you are my last resort!I upgraded and received my new phone on Monday. I am still waiting for my eSIM to be delivered. I have spoken to live chat and been into store and keep being told to wait longer.I have mi...
Number lost/defective during port into vodafone
Hey all,Was wondering if anyone had any advice with what to do in this situation.I joined Vodafone on 17th August and then requested to transfer my mobile number from Asda Mobile on 21st August. The port was schedueled to take place on 22nd August (T...
Expired contract
I have an airtime contract that has expired and as I am happy with the price and unlimited internet I have continued to use it out of contract until the device payments are complete. (Its annoying that airtime is 2 years whereas the device is 3 years...
Refused credit - as a result of Equifax error
Hi,I applied for a phone contract via Carphone Warehouse and my application was refused, turns out checking my Equifax account they had my address incorrect on all my active financial accounts (a mistake on their side, no other credit agency has this...
Question re transfer of ownership
Getting really frustrated with Vodafone as it seems I am getting different answers and my issue still is not solved.So I have one account with two mobile numbers that my daughters use - which for the sake one ease I with refer to as mobile 1 and mobi...
Have lost YouTube Premium
Hi, I've seen a number of people have had this issue and it's been a pain to fix so I'm hoping it's gotten easier. I've lost YouTube Premium after 5 months even though I should have it for 24 months. According to YouTube the subscription ended on 23r...
Delivery
I received a tracking number along with an order confirmation email for my "Only SIM" plan. The tracking information shows that the package has been delivered, but my mailbox is empty, and I haven't received anything. Is there a difference between Vo...
Cancelled service but still showing up on my online account...
I took out an additional SIM only plan on the 15.08.24 and then requested it be cancelled under the 14-day cooling-off period on the 22.08.24 (Oeder No. SBL-1000000737455201).When I log in to my Vodafone online account, the SIM only plan is still sho...
Account Closed and Settled But Still Reporting to Credit Reference Agencies
Hi VodafoneMy account has been closed on 7th January, final bill paid in February and £0 balance on account.You are still reporting to credit reference agencies that the account is active, and not closed and Settled.I have spoken with your customer s...
