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Account Closed and Settled But Still Reporting to Credit Reference Agencies

2: Seeker

Hi Vodafone

My account has been closed on 7th January, final bill paid in February and £0 balance on account.

You are still reporting to credit reference agencies that the account is active, and not closed and Settled.

I have spoken with your customer service team online and by phone, and no one seems to understand what I'm talking about.

 

Please can someone help me from the Forum Team to get me in touch with the correct department to have my account 'closed and settled' with all credit reference agencies? Thanks.

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64 REPLIES 64
17: Community Champion

Hi @rxfleming

 

I'm sure one of the Vodafone Team here will catch up with your thread and respond.

Since you've closed the contract by either giving the required 30 days notice or asking for a Pac Code from Vodafone, and giving said Pac Code to another Network within 30 days may I ask have you received a £0 bill and sorry your leaving letter which confirms account cancellation. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

Hi!

 

No, I've received neither even though I have requested a final bill showing £0. I never received a goodbye letter. 

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Moderator

@rxfleming

 

I've sent you a private message with details on how to get in touch.

 

For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.

 

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2: Seeker

Hello, 

 

Could someone please help me to get same issue sort out too. I've had a mobile contract account with Vodafone in the past and settled 2 years ago with no issue or debt. However when checked my Credit report recently it show still active account with £0 paid balance monthly, Vodafone update every month as active account. Spoke to credit report agency who tried to contact Vodafone but I've been told I should also contact Vodafone. I spoke to Vodafone customer service however have had no luck. 

 

Any help or guidance would be much appreciated. 

 

 

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6: Helper

@DaneBwrote:

@rxfleming

 

I've sent you a private message with details on how to get in touch.

 

For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.

 


@DaneB

 

I've had the same with my account. Could you please get in touch to help resolve? (your previous post did not have a link to any steps as the wording suggested)

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2: Seeker

Hello,

 

Thanks for getting back to me. I've checked my inbox and didn't receive message from you also theres no step guide you provided.

 

Could you please reinstate again

 

Thanks

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Moderator

@Fara8181 @wwhyte92 - I’m sorry that you’ve both had to contact us to get this looked into.

I’ve sent you a private message with how to send us your details. 

Once we receive them, one of the credit specialists from my team will be in touch.

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2: Seeker

Hi Gemma/Vodafone,

 

Similar problem for me, account closed 18 months ago, £0 balance, number transferred to another network via PAC code 18 months ago, but I still receive monthly emails telling me "Your bill is ready" and the credit reference agencies have the account as active on their systems instead of inactive. I called customer service earlier on today, after battling to get through the menu with seemingly no option to talk to someone, I finally got to speak to someone, who basically told me they would need to look into this and call me back in 5 mins. 2 hours later no call, and I have no reference number, name or contact number.

 

I don't want to chase my tail around and go through the same rigmarole as above over and over, it should be a simple fix, please can you give guidance on next steps and how to resolve, a direct number to the correct team would be helpful, so that I'm not wasting money in call menus through no fault of my own.

 

Thanks.

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Moderator

@niall1234 We'd be happy to help to resolve this for you - I'm sorry to hear that this hasn't yet happened when you contacted us previously.

So our dedicated Credit File team can help, please follow the details I've sent in my private message to you.

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2: Seeker

I'm having the same problem despite your customer service staff repeatedly insiting my account is closed. My account should have been closed 12 months ago and I've wasted a long time trying to sort this out already. Can you please send me the details of the people who will ACTUALLY sort it out?

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Moderator

Hi @eleanormiles you can contact our team via the private message I've sent you. 

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1: Seeker

Hi There, 

 

I am having the same problem. I closed y account April 2014 and Vodafone still shows as an open account on my credit report - please advise how i can get this removed. 

 

Regards 

e

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Moderator

Hi @elsaingram I completely understand that this would be frustrating for you. So our team can get this sorted for you, please send us your details via the private message I've sent you.  

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2: Seeker

I have just run a credit report for the first time and have found exactly the same thing. I left Vodafone 3 years ago and it's still showing as an active account on my report.

 

It took Vodafone 11 months to refund me the money owed after I left, but I thought I was now free...

 

Please advise how to get this sorted swiftly. Thanks, Catherine

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Moderator

Hi @discombobulated we're happy to help where we can. So our Credit team can take a look, please contact us by following the steps on the private message I've sent you. 

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2: Seeker

Hi

 

I have the same issue - I closed my account early 2017 and you are still showing as active on my credit report.

 

Couldn't wait to leave and now I discover this - really not happy!

 

Please can you private message me the details on how to sort this out.

 

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Moderator

@Kayla1237 We'll be happy to look into why we're still reporting on your credit file and fix this for you. Please follow the instructions I've set out in this private message, we'll get in touch.

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2: Seeker

Hi mods,

 

I am having the same issue - I left Vodafone last October and the account is still showing on my credit file. Would appreciate if I could be contacted as others have been to get this resolved.

 

Thanks

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Moderator

@ed3303 - We’ll be able to take a look into why it’s still reporting on your credit file. Please send us your details by following the instructions in this private message.

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