Account Closed and Settled But Still Reporting to Credit Reference Agencies

[rxfleming]

Hi Vodafone

My account has been closed on 7th January, final bill paid in February and £0 balance on account.

You are still reporting to credit reference agencies that the account is active, and not closed and Settled.

I have spoken with your customer service team online and by phone, and no one seems to understand what I'm talking about.

Please can someone help me from the Forum Team to get me in touch with the correct department to have my account 'closed and settled' with all credit reference agencies? Thanks.

[Beth]

Hi @arsalhussain! We don't have account access over the forum, however, if you can pop our Social Media team a message using the link @Evie provided above, the team will be able to look into this and get it resolved as quickly as we can for you 🙂

[swrp01]

Same problem here. 2 years later and still on my credit report. What to do?

[Evie]

Hey @swrp01 - I understand that it's important for your credit file to reflect accurately. If you could follow the link I provided in my previous post and drop us a message on social media with your full name, account number and a link to your forum post we can get your credit file looked into.

[Coxheadm1]

I have the same problem after filling out a form to remove vodafone from the credit agency