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Closed account but is still active on Credit Reference Agencies

k3rosin
3: Seeker
3: Seeker

My above Vodafone Broadband account closed on 06 Jul 2022. However, I checked my credit score and I can see the account is still active on Credit Reference Agencies.  Please can you close the account on my credit file as final bill had been settled and there is no outstanding bill remaining

1 ACCEPTED SOLUTION

AnnS
17: Community Champion
17: Community Champion

The online form to complete and submit to contact the Credit File Support Team is on this link @k3rosin You will get an email confirmation after submitting the form and it will take around 30 days for your file to be amended.

 

Contact Us About your Credit File 

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2 REPLIES 2

AnnS
17: Community Champion
17: Community Champion

The online form to complete and submit to contact the Credit File Support Team is on this link @k3rosin You will get an email confirmation after submitting the form and it will take around 30 days for your file to be amended.

 

Contact Us About your Credit File 

Thanks, Anns for the quick reply

filled and submitted the form