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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Resolved! Why am I still being billed despite cancelling?

Back in December I ordered a new phone, but by mistake I got the wrong version. I tried to ring customer services to change it but after nearly 2 hours on hold I gave up, went to the shop and after another hour of waiting (as well as a couple other i...

mfaxy by 2: Seeker
  • 2289 Views
  • 1 replies
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Resolved! Sim in a laptop

I have been using a Vodafone SIM in my laptop (Lenovo ThinkPad) for some months now, being able to connect to the interned via 4G mobile data (the laptop has a cellular modem built in). Unfortunately today I noticed that my laptop does not connect to...

mar_lon by 2: Seeker
  • 7022 Views
  • 3 replies
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Resolved! Is it possible to have a voicemail but not accept any messages?

Hi,I'm currently living abroad but maintain my UK number. I have an issue where I keep getting voicemail messages left from spam/bots/fraud etc.It's becoming quite frustrating having to call my voicemail and pay to listen to fake messages.So I was wo...

stujack by 3: Seeker
  • 5134 Views
  • 4 replies
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Sim shows No Service

Hi there, I’ve been travelling to Kenya for some time where I had a new sim (safaricom). I noticed that during my stay my Vodafone sim stopped working and on this Monday (5days ago) I’ve replaced with a new one through a Vodafone shop, where I’ve bee...

EUgenie by 2: Seeker
  • 7284 Views
  • 3 replies
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Cancelling half of joint account not in my name

Posting on behalf of my partner: "I have a joint phone contract (2 phones and 2 numbers) with an ex partner which has now passed the contract end date. I would like to cancel this contract and get a new one alone however the ex partner is refusing to...

January upgrade options (Contract)

Hi I am due a free upgrade on 27th Jan this year.  I am currently on the plan 'Red 20GB. I am keen to see what my options are come Jan 27th in the upgrade, however it looks as though you cannot see the options yet unless you commit to an early upgrad...

collinsc by 4: Newbie
  • 13852 Views
  • 18 replies
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Website incorrectly blocked by SecureNet Filters

Hi There, The following website has been incorrectly blocked by your filters. www.readandcobooks.co.uk Read & Co Books is a British independent book publisher and includes many classic children's titles. Sites for other similar publishers are not blo...

Early Termination Fee if I use PAC?

Ive just paid my final month's bill for my contract due to finish 24th Feb. I have received a PAC code, but text says if I use it today I'll be charged £22 Early Termination Fee... why? I've paid, surely I can leave when I want to leave. I don't want...

zeusels by 2: Seeker
  • 2636 Views
  • 1 replies
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Bill

Hello. My bill is due on 7th February but my payday is 15th February. Direct debit will fail. When will the restrictions come into the account? Can I change my direct debit? If not this will be a ongoing issue otherwise and if so I’ll be forced to ca...